FAQ
Spring Collection Release
My spring sale is set for Thursday, April 3, at 8 PM ET. Read on for the details!
Spring Collection Release FAQ
How does it work?
On Thursday, April 3, at 8 PM ET my shop will populate with listings. All subscribers will receive an email link directly to your inbox. Items do sell quickly.
What will be available?
Mugs, larger pieces (jars and the like), jewlery, vases, and more!
Will there be a preview?
There will be a *very* casual preview on Instagram live at 6pm on Wednesday, April 2, where I will do a quick tour to show the pieces and how they will be sorted for the sale.
For the sake of time, I'm happy to answer any questions about specific pieces (price, dimensions, close looks) afterwards via direct message or email.
Anything else I need to know?
- Items sell out quickly! Having an item in your cart does not reserve it for you.
- All orders placed within the same 12 hours under the same name and mailing address will be automatically combined into the same box. Shipping overages (if any) will be refunded.
- Each piece is handmade and one of a kind, including the pieces made in batches.
- I ship worldwide
Ordering
Where can I purchase?
95% of my artwork is sold in my online shop in seasonal collection releases.
A small number of pieces can be found through local North Carolina retailers or select ceramic art galleries.
What is the best way to know about upcoming sales?
Email! Scroll to the bottom of this page to sign up for my email list.
Alternatively/additionally, follow me on social media for up to date sale information as well as peeks of works in progress.
Shipping, Returns & Exchanges
I use USPS and FedEx. You will be asked to select a delivery method during checkout.
What is your shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Do you ship internationally?
Yes, I ship all over the world.
I typically ship via USPS internationally. It can be the more expensive carrier but in my experience I find that any duty fees are much lower with USPS. I have no control over the fees that you are charged once your pottery reaches your customs agency.
I placed more than one order, can you combine them into one box?
As long as two or more orders are under the same mailing address and name I will automatically combine orders into one box. I will refund any shipping overages, if applicable.
I received a refund email with no explanation, what's up?
If I combine orders into one box or my system overcharges for shippings, I will send out a refund.
This doesn't always happen, but when I have $ left over I will send it on back to you.
How do you package your work for shipment?
I pack all of my orders with a recycled paper product called Geami and fill any spare room with biodegradable packing peanuts. Geami paper is Sustainable Forestry Initiative (SFI) certified and made using recycled materials. Both materials are biodegradable and geami is 100% recyclable through your local community’s recycling program.
Although I use as little plastic as possible, I also reuse packing materials whenever I can - so some bubble wrap sometimes will sneak in there!
When should I expect my order to ship?
Unless otherwise noted, pottery and other objects ordered directly from my website is in stock and ready to ship. I try my best to get all orders out the door well within 4-5 business days.
Local Pickup
Local pickup is available for folks in the Asheville area. Please select local pickup at checkout.
I deliver all of my local pickups to Odyssey Clayworks Gallery in the River Arts District. They are open 10-6 every day except for holidays.
What shipping carriers do you use?
I primarily ship packages with USPS - but sometimes will ship larger orders with UPS or FedEx. For more information, take a look at my Shipping Policies page.
How do you calculate shipping cost?
The truth is, pottery is tough to ship! My shipping charges are automatically calculated based on live USPS rates and the dimensions and weight of your order.
What is your return/refund policy?
More information on shipping damages, product irregularities, returns and refunds can be found here.
Visiting Asheville
Can I come visit your studio?
At this time I do not accept studio visitors. However, if you’re visiting the Asheville area send me a message and I am more than happy to point you in the direction of several amazing pottery studios and galleries!
Care
How do I best care for my handmade piece?
All pieces that do not contain wire or gold luster decoration are microwave and dishwasher safe! However, I always suggest hand washing any handmade ceramics as much as possible. If your piece has wire or gold luster decoration, do not put it in the microwave or dishwasher.
Each piece of handmade pottery is meant to be used and loved every day as well as being a piece of art for display. Pottery is breakable and should be protected from obvious shocks like dropping it and from sudden changes in temperature. Uneven heating can cause it to crack.
Get in touch
Have questions about your order, or a general enquiry?