Customer Help

I'm here to answer any and all of your questions, anytime. Thanks for your interest ❤️

How can we help?

FAQ

Summer Collection Release

I have only a few sales planned per year - my next restock is set for June 27 at 8pm et. Each piece is handmade and one of a kind. Items do sell out quickly and I ship worldwide! 

Summer Collection Release FAQ

How does it work?

At 8pm est on June 27 my shop will populate with listings. All subscribers will receive an email link directly to your inbox. Items do sell quickly.

What will be available?

Unicorns languishing in strawberry patches and flower beds, red checkered picnics, camping scenes with pets, snorkeling scenes with unicorns and narwhals (!!!!) and lots of farm and beach scenes are on the docket.

I’ll have plenty of mugs and cups as well as jars, vases, jewelry, and even a few plates and serving pieces. Berry bowls and planters will also be making their last appearances of the year, as I only make them in spring and summer.

Will there be a preview?

I'll also do a *very* casual preview on Instagram live at 6pm on Wednesday, June 26, where I will do a quick tour to show the pieces and how they will be sorted for the sale. For the sake of time, I'm happy to answer any questions about specific pieces (price, dimensions, close looks) afterwards via direct message or email. 

Anything else I need to know?
  • Items sell out quickly! Having an item in your cart does not reserve it for you. 
  • All orders placed within the same 12 hours under the same name and mailing address will be automatically combined into the same box. Shipping overages (if any) will be refunded. 
  • All orders will ship early in the week after the sale via FedEx or USPS.
  • Local pickup is available for folks in the Asheville area. If you'd like to pick your item up locally within week of the sale date, please send me an email with your order number within 24 hours of purchasing.
  • Each piece is handmade and one of a kind, including the pieces made in batches.
  • I ship worldwide
  • If you have any questions, please send an email to hello@lauriecaffery.com

Ordering

Where can I purchase?

95% of my artwork is sold in my online shop in seasonal collection releases.

A small number of pieces can be found through local North Carolina retailers or select ceramic art galleries.

What is the best way to know about upcoming sales?

Email! Scroll to the bottom of this page to sign up for my email list. 

Alternatively/additionally, follow me on social media for up to date sale information as well as peeks of works in progress.

Shipping, Returns & Exchanges

I use USPS and FedEx. You will be asked to select a delivery method during checkout.

What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship internationally?

Yes, I ship all over the world.

I typically ship via USPS internationally. It can be the more expensive carrier but in my experience I find that any duty fees are much lower with USPS. I have no control over the fees that you are charged once your pottery reaches your customs agency.

I placed more than one order, can you combine them into one box?

As long as two or more orders are under the same mailing address and name I will automatically combine orders into one box. I will refund any shipping overages, if applicable.

I received a refund email with no explanation, what's up?

If I combine orders into one box or my system overcharges for shippings, I will send out a refund.

This doesn't always happen, but when I have $ left over I will send it on back to you.

How do you package your work for shipment?

I pack all of my orders with a recycled paper product called Geami and fill any spare room with biodegradable packing peanuts. Geami paper is Sustainable Forestry Initiative (SFI) certified and made using recycled materials. Both materials are biodegradable and geami is 100% recyclable through your local community’s recycling program.

Although I use as little plastic as possible, I also reuse packing materials whenever I can - so some bubble wrap sometimes will sneak in there!

When should I expect my order to ship?

Unless otherwise noted, pottery and other objects ordered directly from my website is in stock and ready to ship. I try my best to get all orders out the door well within 4-5 business days.

Can I order online and pick up in your studio?

I do not offer local pickup at my studio, as it's attached to my home.

However, if you live in Asheville and would like to pick up locally please send me an email and we can happily arrange pickup at Odyssey Clayworks in the River Arts District.

What shipping carriers do you use?

I primarily ship packages with USPS - but sometimes will ship larger orders with UPS or FedEx. For more information, take a look at my Shipping Policies page.

How do you calculate shipping cost?

The truth is, pottery is tough to ship! My shipping charges are automatically calculated based on live USPS rates and the dimensions and weight of your order.

What is your return/refund policy?

More information on shipping damages, product irregularities, returns and refunds can be found here.

Visiting Asheville

Can I come visit your studio?

At this time I do not accept studio visitors. However, if you’re visiting the Asheville area send me a message and I am more than happy to point you in the direction of several amazing pottery studios and galleries!

Care

How do I best care for my handmade piece?

All pieces that do not contain wire or gold luster decoration are microwave and dishwasher safe! However, I always suggest hand washing any handmade ceramics as much as possible. If your piece has wire or gold luster decoration, do not put it in the microwave or dishwasher.

Each piece of handmade pottery is meant to be used and loved every day as well as being a piece of art for display. Pottery is breakable and should be protected from obvious shocks like dropping it and from sudden changes in temperature. Uneven heating can cause it to crack. 

Get in touch

Have questions about your order, or a general enquiry?